Return Policy

Thank you for shopping at www.obrs.top. We hope you are satisfied with your purchase. If you are not completely happy with the products, here is our return policy:

1. Return Conditions

  • You can request a return within 14 days of receiving your order.
  • The product must be unused, unopened, and in its original packaging.
  • The following items are non-returnable: customized products and opened personal care products (such as aromatherapy items).

2. Return Process

  1. Please contact us by email within the return period at [email protected], providing your order number, product information, and reason for return.
  2. Once we receive your return request, we will provide you with the return address and further instructions.
  3. Please ensure that the product is well-packaged and sent back according to our instructions.
  4. Once we receive the returned product and confirm it meets the return conditions, we will process your refund.

3. Refunds

  • Refunds will be processed within 5-7 business days after we receive the returned product.
  • The refund will be issued to your original payment method, excluding shipping and handling fees.

4. Exchanges

If you received a damaged or defective product, we will offer a free exchange. Please contact us within 48 hours of receiving the product to arrange the exchange.

5. Shipping Costs

  • Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.
  • If the return is due to an error on our part or a defective product, we will cover the return shipping costs.

6. Contact Us

If you have any questions regarding returns, please contact us at:

  • Email: [email protected]
  • Phone: +44 7562504150
  • Address: 29 Norbiton Road E14 7TF, London, UK

Thank you for understanding and supporting our return policy!stions related to refunds and returns.